The quote-to-dispatch operating layer operators actually trust

PottyOps makes quotes, service commitments, routes, proof, and billing readiness visible in one review-gated flow. The whole product is designed to answer one question, every day, for every customer: what is the next thing that needs to happen, and who owns it?

The five steps

• Quote: a customer-facing estimate with line items, service cadence, and total.
• Commitment: when the quote is accepted, it becomes a service commitment with scheduled visits.
• Dispatch: each visit is assigned to a route, with a driver and a vehicle.
• Proof: completion is recorded with timestamp, GPS, and optional photo or note.
• Billing readiness: the proof is added to a billing review queue, with the customer's invoice export ready to go.

Why the review gate matters

Without a review gate, automation drifts. A small mistake in dispatch becomes a billing error that the customer has to call about. With a review gate, the operator sees every transition before it is final. That is what "trust" actually means in field service software: not fewer clicks, but fewer surprises.

How PottyOps helps

PottyOps is one queue with five steps. Everything else — customer portal, dispatch board, billing review, AI suggestions — is a window into the same review-gated operating layer. There is exactly one place to look when something needs to change.